Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, get one of these cigarette.
As with any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the start of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it works out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we will have to address over the next half a year.
Along with an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for most orders.
One of the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting issues with either the merchandise or their receipt. It’s unfortunate that lots of of these individuals do not realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to supply in-kind services like a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a Element Vape Coupon result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it may be the reality of running a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers could have. Along with hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.